Tuesday, 19 June, 2018

Apple hit with class action suit over MacBook, MacBook Pro keyboard failures

Apple's getting sued by MacBook owners over keyboard failures Apple hit with class action lawsuit over the faulty keyboard design of its MacBook and MacBook Pros
Elijah Vega | 14 May, 2018, 18:18

Despite reports of problems from the original model, Apple has continued the use of the butterfly switch keyboard in later iterations of the MacBook, as well as adopting it in the MacBook Pro. This was first spotted by AppleInsider, which also has access to the lawsuit statement.

Two laptop users have filed a federal class action lawsuit against Apple over the defective MacBook Pro (above) and MacBook "butterfly" keyboards.

LOUIS, MO- Angry MacBook users have filed a class action lawsuit against Apple.

Apple was likely aware that its MacBook's "butterfly" keyboard was defective before release and that it was prone to fail if dust got under a key, a class action lawsuit filed last Friday against the US -headquartered technology giant claims.

The keyboard on a MacBook Pro with a touch bar.

That petition - which cites among others the highly regarded writer and UI designer John Gruber, who has called the keyboard "one of the biggest design screwups in Apple history" - is gaining steam again today, presumably fueled by this new lawsuit.

Gas prices averaging just below $3
According to AAA, the national average for a gallon of gasoline is $2.81, an increase of 45 cents from a year ago. Michigan's lowest average price was in the Traverse City area, where it was about $2.85 per gallon.

Apple's butterfly keyboard design first featured in the 12-inch MacBook, launched in 2015. "In fact it is four times more stable than that scissor mechanism". The keyboard doesn't seem to be very much different from the previous models, but underneath the keys is the butterfly mechanism which was implemented for a smoother and more responsive keystroke than the regular design.

The suit alleges repeatedly that Apple "promoted and sold laptops it knew were defective in that they contain a keyboard that is substantially certain to fail prematurely", and that selling these computers not only directly to its customers but also to third party retailers constitutes a violation of good faith. Unlike other laptops for professionals, such as the ThinkPad (which had a butterfly keyboard of a different sort), the entire keyboard is bonded with the top case, requiring full replacement.

This lawsuit states that this problem is present in MacBooks manufactured in 2015 or later as well as in MacBook Pros that were made in 2016 or later, and that thousands of customers have been impacted by this technical problem.

The second-generation butterfly switches on the Apple MacBook.

AppleInsider says it collected its data from "assorted Apple Genius Bars in the U.S." that it has worked with for several years, as well as Apple-authorized third-party fix shops.

Apple needs to make rounds to the court. A support document issued to some of the authorized service providers talks about a method of cleaning the keyboard with a can of compressed air.

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