Tuesday, 18 December, 2018

Apple knew about front-screen defect in all Watch models, lawsuit alleges

Apple knew about front-screen defect in all Watch models, lawsuit alleges Apple knew about front-screen defect in all Watch models, lawsuit alleges
Sandy Mccarthy | 09 June, 2018, 01:56

The latest lawsuit over alleged defects in Apple products contends that the company owes $5 million in damages, because all Apple Watches are defective by design.

Kenneth Sciacca filed his lawsuit with the U.S. District Court for Northern California against the Cupertino tech giant on Monday, alleging that all four generations of Apple Watch have the same screen defect and that Apple "has actively concealed and failed to disclose the defect".

While the lawsuit doesn't specifically identify the defect, it notes that Apple belatedly announced warranty extension plans for certain versions of the Watch suffering from swelling batteries, which have in some cases caused Watches' screens to pop out.

That extended warranty was only for first-generation Apple Watches. When confronted with user complaints about cracked screens, Apple is said to routinely deny that there's a defect, blame the user for "accidental damage", then refuse warranty coverage, leaving the user to pay for repairs.

Apple did not immediately respond to a Fortune request for comment. It would probably have been better off to replace watches with broken screens than to suffer the bad PR that comes with yet another lawsuit.

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Just over a year later, in March 2018, the watch screen "unexpectedly detached from the Watch's body shortly after he removed the watch from its charger".

"At all pertinent times, Sciacca maintained his Watch as recommended by Apple", reads the lawsuit.

Apple Watch owners have always been complaining of swollen batteries. It definitely does for Apple, and with a physical defect like that, an exchange or return would be justified.

This action is brought to remedy violations of state consumer protection statutes in connection with Apple's misconduct, including its conscious effort to hide material facts concerning the Defect during the distribution, marketing, sale and advertisement of the Watches, as well the consumer and warranty services performed with respect to the Watches. Last September, Apple released the Series 3 Apple Watch and once again the same issues with the display appeared. Series 0 owners have also reported the problem. In July 2017, Apple began repairing first-generation Apple Watches for free if the device's back cover separated from the watch body - but not the front screen.

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