Tuesday, 25 September, 2018

Google Duplex AI Ready to Replace Call Centers

View Comments			FacebookTwitterGooglePinterestLinkedInReddit View Comments FacebookTwitterGooglePinterestLinkedInReddit
Sandy Mccarthy | 07 July, 2018, 13:42

Duplex is created to operate in very specific use cases, and now we're focused on testing with restaurant reservations, hair salon booking, and holiday hours with a limited set of trusted testers.

Duplex could be used to handle "simple and repetitive customer calls while humans step in when the conversations get more complicated", according to the report.

Google Duplex is a technology that's created to work for people, not take their jobs - at least, according to Google. Earlier this year, Google Cloud Speech-to-Text received a major overhaul focused on optimizing phone call transcription uses. What wasn't touched on was the possibility that Duplex may have a use on the other side of the line, taking over for call centre employees and telemarketers.

According to the report, some big global companies are already in the early stages of testing the Google Duplex AI technology for use in their own applications like call centers to answer consumers' questions.

Doug Ford halts Ontario anti-ticket scalping law
In a statement released Tuesday, Ford says he canceled the regulations that shaped the system of carbon taxation. Cap and trade, a carbon tax by another name, raises prices on goods and services rather than the taxes on them.

The company this afternoon denied The Information's report on "very early stage" testing of Duplex for call centers. Amazon, IBM, Microsoft and Cisco are all in the market of automated agents and if they can crack a populist version of the Turing Test, then we could find a lot of our interactions that seem human are in fact the work of digital ghosts. That would be devastating for a nation like the Philippines, which has an estimated 1.2 million call-centre workers according to the Wall Street Journal.

While Google's statement indicates that it is more concerned with personal voice assistant applications right now, it does not rule out pursuing enterprise customers in the future. Just last week, Google better detailed Duplex's disclosure mechanism and the calling experience that businesses will hear. Some folks found the Duplex demo was scary as hell and anxious about the ethical concerns of AI basically faking people out by pretending to be human.

However the company has admitted that the ethical concerns that overshadowed the original presentation have slowed work on the project, this person said.

Some big global companies are already in the early stages of testing the Google Duplex AI technology.

Recommended

  • Boston Celtics: Recent first round picks at NBA Summer League

    Boston Celtics: Recent first round picks at NBA Summer League

    Nearly 60% of all of Terry's made shots last season came from behind the arc as he made 95 total three's. For hoops fans feeling the withdrawals already, fear not, as the 2018 NBA Summer League is here.
    Eight statistics that matter ahead of World Cup quarterfinals

    Eight statistics that matter ahead of World Cup quarterfinals

    Croatia reached the quarterfinals in its first tournament in 1996 and has advanced that far only once since. Both sides needed penalties to reach this stage of the competition and it may well go to spot kicks again.
    Griezmann inspires France past punchless Uruguay

    Griezmann inspires France past punchless Uruguay

    Four minutes after Varane gave France the lead, Uruguay almost equalized. 30' - The ball just isn't bouncing France's way. Having spent his entire career in Spain, Griezmann has always had a steady stream of Uruguayan teammates.
  • England would hate to lose to Sweden, says Sven-Goran Eriksson

    England would hate to lose to Sweden, says Sven-Goran Eriksson

    Mourinho said he believed England have a "golden chance" to reach the World Cup final for the first time in more than 50 years. His back-room staff also includes two Scots in Billy Reid and Kyle McCauley and a Welshman in Alan Curtis.
    Syrian government offensive has displaced at least 270000 in southwest

    Syrian government offensive has displaced at least 270000 in southwest

    The agency believes that the number of displaced people is likely to grow as fighting in the region continues. But Moscow roundly rejected the terms, the source said, and responded with a counter-proposal.
    Elon Musk's team in talks with Thailand about rescue

    Elon Musk's team in talks with Thailand about rescue

    Musk added that aside from actually digging holes, The Boring Company has access to " advanced ground penetrating radar ". The Boring Company is an infrastructure and tunnel construction company, while SpaceX is Musk's aerospace venture.
  • Trump to OPEC: 'Reduce pricing now!'

    Trump to OPEC: 'Reduce pricing now!'

    Maloney said that "Trump's uncompromising sanctions enforcement will deepen Washington's falling-out with allies in Europe". Trump has repeatedly called on the oil cartel to reduce prices. "You are hammering on good guys in OPEC".
    Why Brazil vs. Belgium Could Be the 'Best Game of the Tournament'

    Why Brazil vs. Belgium Could Be the 'Best Game of the Tournament'

    But Belgium has looked good as well, and could be primed to capitalize on its golden generation of players. Kevin De Bruyne scores a shocking second goal for Belgium off the counter attack.
    Trump's Trade War Officially Begins - Hit & Run

    Trump's Trade War Officially Begins - Hit & Run

    The Trump administration contends that China has deployed predatory tactics in a push to overtake USA technological dominance. Ongoing trade tensions have weighed on the Chinese stock market, and led to a weakening of the yuan against the greenback.
  • Courtois says he never mocked England ‘keeper Pickford’s height

    Courtois says he never mocked England ‘keeper Pickford’s height

    Eyebrows were raised among the England supporters when they saw Dier making the long walk to take the final penalty. Getting over that line was huge for us. "It was nice to get it off our back and we can move forward now".
    Keri Russell Cast in Star Wars: Episode IX

    Keri Russell Cast in Star Wars: Episode IX

    Earlier today, a report came out suggesting that Episode IX will likely be finding its way to some familiar Star Wars locales. But that won't stop us from speculating who Russell might play.
    Micron sees just 1 percent hit on revenue from China ban

    Micron sees just 1 percent hit on revenue from China ban

    The Street is mulling the disclosure Tuesday that Micron Technology's (MU) chips have temporarily been banned in China. If the judgment is enforced in the future, Micron will be prohibited from selling some of its memory products in China.

OnePlus 5 and 5T Will be Getting Faster Android Updates As Well OnePlus 5 and 5T Will be Getting Faster Android Updates As Well This doesn't guarantee that the OnePlus 5 and OnePlus 5T will get ultra-fast updates in the future, but it's a very good sign. It has also launched its "new self-service and fix cost page" so that users can check the prices of its spare parts.

Sweden vs England: The two key battles that could decide this game Sweden vs England: The two key battles that could decide this game The former Manchester United and PSG striker Ibrahimovic is not expected to make an appearance in Saransk on Saturday. "If they can keep it up, they have a good chance", Ibrahimović said.

Likely impact of US-China trade war: Prices up, growth down Likely impact of US-China trade war: Prices up, growth down For instance, China's 25% retaliatory duty on whiskey could harm the U.S. producers, according to the Distilled Spirits Council. If the USA and China cool off after a first round of tariffs , the fallout will be modest, according to Bloomberg Economics.

Former Thai Navy SEAL Dies Trying to Help Trapped Boys Former Thai Navy SEAL Dies Trying to Help Trapped Boys The rescue mission could begin as soon as the weekend, but no decision has been made whether to proceed, the U.S. official said. He said engineers from his Boring Co and SpaceX companies needed to be on site to appreciate the complexities of evacuation.

'We Happy Few' Officially Rated by Australian Ratings Board 'We Happy Few' Officially Rated by Australian Ratings Board The drug use appears to have been the sticking point in the Board's original decision to refuse the game for classification. In some parts of the game, taking the drug reduces the difficulty and makes the game appear more colourful and vibrant.

PM 'confident' he did nothing inappropriate at B.C PM 'confident' he did nothing inappropriate at B.C Knight says that she has had no subsequent contact with Trudeau, before or after he became prime minister. Trudeau had become involved in the foundation after his brother, Michael, died in an avalanche in 1998.

Arrest in Humboldt Broncos bus crash that killed 16 people Arrest in Humboldt Broncos bus crash that killed 16 people Saskatchewan RCMP say charges have been laid in a fatal bus crash that involved the Humboldt Broncos junior hockey team. The news comes exactly three months after the incident, which killed 16 people and injured 13 others.

Tony Parker denies feud with Kawhi Leonard over their similar injuries Tony Parker denies feud with Kawhi Leonard over their similar injuries The Nuggets also had expressed interest in Parker. "We never had an argument", Parker told The Undefeated's Marc J. With all the Kawhi Leonard drama , Parker's free agency this offseason was overshadowed.

Syria regime retakes key Jordan border crossing: Monitor Syria regime retakes key Jordan border crossing: Monitor Most of the hospitals had shut down amid the destruction in insurgent territory, which now barely had access to water or electricity, he said.

Thailand Cave Rescue Diver Samarn Poonan Dies After Running Out Of Oxygen Thailand Cave Rescue Diver Samarn Poonan Dies After Running Out Of Oxygen He said engineers from his Boring Co and SpaceX companies needed to be on site to appreciate the complexities of evacuation. Meanwhile, the King of Thailand has announced that Saman would be laid to rest in a royal-sponsored funeral ceremony.

10-time All-Star Carmelo Anthony, Oklahoma City Thunder readying to part ways 10-time All-Star Carmelo Anthony, Oklahoma City Thunder readying to part ways After being traded by the Knicks prior to training camp, Anthony never quite fit alongside Russell Westbrook and Paul George . Before the start of free agency, Anthony opted into the final year of his contract and the $27.9 million that comes with it.

Century’s Longest Lunar Eclipse Century’s Longest Lunar Eclipse It is said the full eclipse will last over an hour and 30 minutes, whereas the partial eclipse would last over an hour. The eclipse, which will last for one hour and 43 minutes, will be the longest lunar eclipse of the whole 21st century.

Man who challenged black mom at pool loses job Man who challenged black mom at pool loses job To prove she was a resident, Edwards handed officers her pool key, which they then used to open the pool gate with no issue. A phone message for the man was not returned, and the woman who posted the video on Facebook also didn't return a message.

Experts see risks in United States plan to dismantle NKorea's nukes Experts see risks in United States  plan to dismantle NKorea's nukes USA officials have said that North Korea has already identified about 200 sets of remains that could be quickly recovered. North Korean leader Kim Jong Un , a noted basketball fan, didn't appear at the gymnasium on Wednesday.

RECORD SMASHED: Hispanic Unemployment Falls to LOWEST LEVEL in US HISTORY RECORD SMASHED: Hispanic Unemployment Falls to LOWEST LEVEL in US HISTORY They expect the unemployment rate to have held steady at 3.8%, the lowest level since 2000 and 1969 before then. Construction added 13,000 jobs, while retail lost 22,000 - nearly all the jobs it had gained the month before.