Monday, 24 September, 2018

Taco Bell employee fired for refusing to serve English-speaking customer

Taco Bell has 6,446 restaurants and serves more than 2 billion customers yearly English-Speaking Taco Bell Customer Says She Was Denied Service Over Language Barrier
Jean Garcia | 16 September, 2018, 17:47

A video of an argument with a Taco Bell employee in Hialeah, Fla., has unleashed a wave of indignation on social media.

Montgomery didn't accept the explanation that they couldn't take her order.

At one point she asks why she can not not simply place her order using the numbers next to the menu items.

"She is in her house sleeping", the employee replied in Spanish.

"I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected", she told El Nuevo Herald, the Miami Herald's Spanish-language supplement.

Montgomery, who did not immediately respond to a message from New Times, told El Nuevo Herald earlier today that the incident occurred at the Taco Bell store at 785 E. Ninth St.in Hialeah.

The employee, who identifies herself in the video as Luisa, repliesin Spanish: "She is in her house sleeping", in a dismissive tone before saying "Honey, I have a vehicle behind you", and closing the window.

Montgomery, who is African-American, issued a discrimination complaint to Taco Bell management.

"She was saying something in Spanish that I didn't understand", Montgomery recalled. This lady understood what I was saying but didn't want to take my order talking bout she don't speak English. She then tells Montgomery in Spanish to "move on, honey, because there are other cars behind you".

Needle in Strawberry Sends Young Man to Hospital
The two brands affected by the original incident, Berry Obsession and Berrylicious, came from the same farm. Driving with a friend, Haoni van Dorp, the two purchased a punnet of strawberries on Sunday afternoon.

The video was posted Wednesday by Alexandria Montgomery.

It is not clear what happened before the camera started filming, but the video starts out with Montgomery asking the Taco Bell employee why nobody there speaks English.

"We have worked quickly to resolve with the customer to ensure this doesn't happen again", a spokesperson said. "I replied and said, 'No habla español, ' and she replied and said, 'No habla ingles'". [T] hese young lovely kids all speak English but also speak Spanish and one of them asked me a question in Spanish and I answered it.

The Taco Bell employee said her name was Luisa at the end of the video.

Montgomery said in an update that the Taco Bell employee has since been fired.

The 2010 census reported that 89-percent of the community speaks Spanish as their first or second language, Fox News said.

Hialeah, a city of almost 225,000 in Miami-Dade County, is considered the city with the largest Hispanic population in the United States. She says that she did not take the gift card.

Constanza Yael Nordenflycht-Prado Hialeah is 99.9 Cuban go to another one tell a Cuban to speak English and good luck with that.

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